Privacy Policy

Last updated: December 2, 2025

Contact Information

Nusantara Steril

World Trade Center 2

Jl. Jend. Sudirman Kav. 29-31

Jakarta 12920, Indonesia

Phone: +62 21 5212 8741

Email: [email protected]

Our Commitment to Your Privacy

Nusantara Steril respects the privacy of facility managers, operations coordinators, and others who interact with our services. This Privacy Policy explains how we collect, use, protect, and manage personal information when you visit our website or engage with our maritime and logistics cleaning services.

Information We Collect

Information You Provide Directly

When you submit inquiries through our contact form or communicate with us about facility services, we collect information such as your name, email address, facility type, and any details you provide about your cleaning requirements. This information helps us understand your operational needs and respond appropriately.

Automatically Collected Information

When you visit our website, we may automatically collect technical information including your IP address, browser type, device information, pages visited, and interaction patterns. This data helps us understand how visitors use our website and improve the user experience.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance website functionality, analyze usage patterns, and provide relevant information. For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

• Service Delivery: To respond to your inquiries, schedule facility assessments, coordinate cleaning services, and manage service agreements
• Communication: To provide updates about our services, respond to questions, and maintain professional correspondence regarding your facility's needs
• Website Improvement: To analyze how visitors interact with our website, identify technical issues, and enhance functionality and content
• Business Operations: To maintain records, fulfill legal obligations, and operate our maritime cleaning services professionally
• Marketing Communications: With your consent, to send information about our services, industry insights, or updates that may be relevant to facility managers in maritime and logistics sectors

Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: We work with third-party service providers who assist with website hosting, analytics, communications, and business operations. These providers access personal information only to perform specific tasks on our behalf and are obligated to protect it.
• Legal Requirements: We may disclose information if required by Indonesian law, legal process, or to protect our rights, property, or safety, or that of our clients and employees.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, with continued protection under this privacy policy.

Data Protection and Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data transmission using industry-standard protocols
• Restricted access to personal information limited to employees who need it for legitimate business purposes
• Regular security assessments and updates to our systems and procedures
• Secure storage practices for both digital and physical records

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain commercially reasonable safeguards.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and maintain business records. When information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request information about what personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Objection: Object to certain processing of your information, including for marketing purposes
• Data Portability: Request a copy of your information in a structured, commonly used format
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time

To exercise these rights, contact us using the information provided at the top of this policy. We will respond to valid requests within a reasonable timeframe as required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided above. We will process your request promptly.

Children's Privacy

Our services are directed to facility managers and business professionals in the maritime and logistics sectors. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a child, we will delete it promptly.

International Data Transfers

Our primary operations are based in Indonesia. If we transfer personal information to countries outside Indonesia, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will indicate the date of the latest revision at the top of this page. Significant changes will be communicated through our website or direct notification if we have your contact information. We encourage you to review this policy periodically.